ConnectB PLT Wins Zoom’s 2025 Asia Customer Experience Partner of the Year

Award Honors ConnectB’s Excellence in Partnership to Serve Customers and Drive Innovation

Singapore, October, 2025 – Zoom Communications, Inc. has awarded ConnectB PLT the Asia Customer Experience Partner of the Year for driving continued value for customers and helping advance innovation. The award for Customer Experience Partner of the Year was presented to ConnectB PLT at Zoomtopia Partner Connect 2025 in Asia.

Partner Connect 2025 is Zoom’s annual partner-focused event designed to inform partners of Zoom’s vision, inspire them to elevate their Zoom practice, enable them to take advantage of new program updates, and celebrate them for their successes over the past year.

The award program recognizes organizations that have developed impactful business strategies with Zoom, resulting in increased alignment and distinguished sales and marketing accomplishments. ConnectB PLT is honored to be this year's Customer Experience Partner of the Year recipient.

“At Zoom, we recognize the tremendous value our partners bring to both our company and customers and are excited to celebrate their ongoing dedication to Zoom through our annual Partner Awards,” said Nick Tidd, Head of Global Channel GTM at Zoom. “These partners are pivotal in delivering our AI-first solutions, including Zoom Workplace, Zoom Team Chat, Zoom Contact Center, Zoom Phone, Zoom Rooms, and more, to customers around the globe, helping them to reimagine teamwork and empowering them to be more productive.”

ConnectB's award-winning approach combines deep AI expertise with consultative customer success methodologies. As specialists in AI-assisted communication and collaboration, ConnectB provides comprehensive AI consultancy, implementation workshops, and custom integration services that help enterprises maximize the business value of Zoom Contact Center - turning customer interactions into competitive advantages through intelligent automation and actionable insights.

“Receiving the Asia Zoom Customer Experience Partner of the Year award validates our belief that exceptional customer experiences are built on the foundation of AI-powered intelligence and expert implementation," said Nicholas Bee, CEO of ConnectB PLT. "As Zoom’s Platinum Partner in Malaysia and a recognized AI solutions specialist, we don't just deploy technology - we transform how organizations engage with their customers. Our AI consultancy approach, combined with Zoom's industry-leading Contact Center, enables our clients to deliver personalized, efficient customer experiences at scale. This award motivates us to continue pushing the boundaries of what's possible when AI, automation, and human expertise work together seamlessly.”

Nicholas Bee, CEO, proudly receives the Zoom's Asia Customer Experience Partner of the Year award, accompanied by colleagues and partners at the ceremony.

About ConnectB PLT

ConnectB PLT is Zoom’s Platinum Partner in Malaysia and a specialized provider of AI-assisted communication and collaboration solutions across Asia. With over 12 years of experience delivering enterprise collaboration platforms, ConnectB brings deep expertise in AI integration, automation, and intelligent workflow design to mid-market and enterprise organizations. The company's service approach combines comprehensive AI consultancy, hands-on implementation workshops, and custom integration development to help customers maximize business value from Zoom's product suite, including Zoom Contact Center, Zoom AI Companion, Zoom Revenue Accelerator, and Zoom Workplace. ConnectB's signature "Action Plan After Meeting" methodology leverages AI-powered tools to help businesses accelerate from conversation to execution, reducing post-meeting follow-up time by up to fifty percent.

Media Contact:

Aisyah Amir J.

Marketing Communication Executive,

ConnectB PLT

📞 +6014-334 4143

📧 marketing@connectb.net